Airline Complaint Letter for Issues Caused Due to Coronavirus

This Airline Complaint Letter can be used when a passenger has had a bad experience with an airline due to the coronavirus pandemic. Many people are having flights canceled or delayed because of the new global recommendations on limited travel. Additionally, a lot of airlines are facing financial difficulty. Regardless, passengers need to be able to contact the airlines about what they've experienced, and this letter allows them to do just that.

This letter covers three major situations that can happen when passengers are flying commercially: when a flight has been delayed, when a flight has been canceled, or when a passenger has been bumped from a flight, voluntarily or involuntarily.

The United States has specific rules about compensation that must be provided to passengers who are involuntarily bumped from a flight. These rules apply to domestic trips, within the United States. They also apply to trips that leave from a point within the United States to a foreign country. They do not, however, apply to trips fully outside the United States, such as trips between two foreign locations. So far, these rules have not been suspended due to the coronavirus pandemic.

Although the European Union (EU) normally also has rules about compensation that must be provided to passengers, these rules are currently not applicable, as the coronavirus pandemic is considered an exceptional circumstance beyond the airline's control.

This letter will ask a series of questions to determine the correct applicable situation. In any circumstance, this letter gives the passenger a space to address concerns with the airline about their experience and request help fixing the problem.

How to use this document

This document should be filled out by the passenger or someone representing the passenger. It will first determine what type of situation the passenger faced, then include all the details needed for compensation, if applicable. Otherwise, it will allow the passenger to describe their problem and their desired resolution.

The document can also be used to claim any expenses incurred when waiting for a delayed or canceled flight.

Once this document has been completed online, it should be printed and signed, or electronically signed. Then it should be sent to the airline with airline tickets, proof of purchases, and any other applicable documentation enclosed.

It is ideal to keep a copy of everything that will be sent.

It should also be mailed to the airline, ideally via Certified Mail. After this, await the airline's response, which should arrive, in any case, promptly.

Applicable law

U.S. Law:

14 CFR 250.5

14 CFR 250.9

How to modify the template

You fill out a form. The document is created before your eyes as you respond to the questions.

At the end, you receive it in Word and PDF formats. You can modify it and reuse it.